Privacy Policy

1. About Unicare Homeopathy

Unicare Homeopathy Private Limited provides homeopathic consultation and related healthcare services through its clinics and online consultation channels.

Our website is: https://www.unicarehomeopathy.com/

Our services may include clinic appointments, online consultations, healthcare enquiries, appointment scheduling, follow-up communication and related patient support.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

3. How We Collect Information

We may collect information directly from you when you:

• Visit our website
• Submit a contact or appointment form
• Submit a Google Ads lead form
• Call our clinic or enquiry numbers
• Contact us through WhatsApp or other communication channels
• Request an online consultation
• Visit one of our clinics
• Communicate with our staff
• Subscribe to or request communications
• Participate in an offer, campaign or promotional activity

We may also receive limited information from advertising and technology platforms when you interact with our advertisements, subject to their own privacy policies and applicable requirements.

4. How We Use Your Information

We may use personal information for purposes including:

1. Responding to enquiries.
2. Scheduling and managing appointments.
3. Providing requested consultations and services.
4. Communicating with you regarding appointments and enquiries.
5. Providing follow-up support.
6. Responding to questions, complaints and requests.
7. Improving our website, services and customer experience.
8. Managing clinic operations and administration.
9. Sending service-related communications.
10. Sending promotional or marketing communications where permitted and, where required, with your consent.
11. Measuring advertising and marketing performance.
12. Preventing spam, fraud, misuse and unauthorized activity.
13. Maintaining website security.
14. Complying with applicable legal and regulatory requirements.
15. Maintaining business records and resolving disputes.

We will not use your personal information for purposes that are materially inconsistent with the purposes explained to you without an appropriate legal basis or notice where required by applicable law.

5. Google Ads and Advertising Lead Forms

Unicare may use Google Ads lead forms to allow people to submit contact details directly through an advertisement.

Information submitted through a Google Ads lead form may include information such as your name, phone number, email address, city or other fields displayed on the form.

We may use this information to:

• Contact you regarding your enquiry.
• Help schedule a consultation.
• Respond to your request.
• Provide information about our services.
• Follow up regarding an appointment.

Google requires advertisers using lead forms to provide a privacy-policy URL to users. Google also provides mechanisms for advertisers to receive submitted leads through downloads, email notifications, APIs, webhooks or approved integrations.

If you submit information through a third-party advertising platform, that platform may separately process information under its own privacy policy.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, analytics tools and similar technologies.

These technologies may be used to:

• Operate the website.
• Remember preferences.
• Understand website usage.
• Measure advertising performance.
• Improve website functionality.
• Detect security issues.
• Understand how visitors interact with our website.

Where required by applicable law, we will obtain appropriate consent for non-essential cookies or similar technologies.

You may also be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Google Analytics, Google Ads and Other Services

We may use third-party technology and advertising providers to operate, analyze and promote our website and services.

These may include services such as:

• Google Ads
• Google Analytics
• Google Tag Manager
• Website hosting and security providers
• CRM or lead-management systems
• Communication providers
• Email service providers
• WhatsApp or other messaging platforms
• Appointment or technology service providers

These providers may process information according to their own terms and privacy policies and our instructions where applicable.

We do not intentionally sell your personal information.

8. Sharing of Personal Information

We may share personal information where reasonably necessary with:

• Authorized Unicare doctors and healthcare personnel
• Authorized employees and representatives
• Appointment and customer-support personnel
• Technology and hosting providers
• CRM and lead-management providers
• Communication and messaging service providers
• Advertising and analytics service providers
• Professional advisers
• Government authorities, regulators or law-enforcement agencies where legally required
• Other parties where disclosure is necessary to protect our legal rights, safety, property or users

We seek to limit information shared with service providers to what is reasonably necessary for the relevant purpose.

9. Healthcare Information

Information concerning your health may be sensitive personal information under applicable laws.

If you provide healthcare information to Unicare, we will use it for appropriate healthcare, consultation, treatment, appointment, follow-up, administrative or legally permitted purposes.

We encourage you to provide detailed health information directly to the appropriate doctor or authorized healthcare personnel through an appropriate secure channel rather than through advertising forms or public communication channels.

10. Data Security

We take reasonable technical, administrative and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Where personal information is collected through our website, we aim to use appropriate security measures, including HTTPS/SSL where applicable.

Google's advertising policies also require appropriate security measures when personal information is collected through advertising destinations.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing requested services.
• Managing appointments and follow-ups.
• Maintaining appropriate business and healthcare records.
• Meeting legal, regulatory, accounting and reporting requirements.
• Resolving disputes.
• Preventing fraud and misuse.
• Protecting our legal rights.

The actual retention period may vary depending on the type of information and applicable legal requirements.

12. Your Choices and Rights

Subject to applicable law, you may have rights relating to your personal information, including rights to:

• Request information about personal data held by us.
• Request correction of inaccurate or incomplete information.
• Request deletion or erasure where legally applicable.
• Withdraw consent where processing is based on consent.
• Request information about how your data is used.
• Raise a privacy-related complaint or grievance.

Certain requests may be subject to verification and legal or regulatory limitations.

To exercise an applicable privacy right, contact us using the details provided in the Contact Us section below.

13. Marketing Communications

Where permitted by applicable law, we may contact you about services, offers, appointments, health-related information or other communications relevant to your interaction with Unicare.

You may request that we stop sending promotional communications by contacting us or using an available unsubscribe/opt-out mechanism.

Service-related communications, such as appointment confirmations or important information concerning a requested service, may continue where reasonably necessary.

14. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children independently where parental or guardian involvement is required by applicable law.

Where healthcare services are requested for a minor, information may be provided by a parent, guardian or authorized representative as appropriate.

If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter.

15. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, applications or services.

We are not responsible for the privacy practices, content or security of third-party services.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

16. International Data Processing

Some technology, hosting, advertising or service providers used by us may process information outside India.

Where personal information is transferred or processed outside India, we will take steps required under applicable law and contractual arrangements to protect the information.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our services
• Website functionality
• Technology
• Legal or regulatory requirements
• Data-processing practices

When we update this Privacy Policy, we will revise the Last Updated date at the beginning of the policy.

We encourage you to review this page periodically.