Refund & Cancellation Policy

1. Appointment Cancellation

If you need to cancel or reschedule an appointment, please contact Unicare as early as possible.

Appointment availability is subject to the schedule of the relevant clinic or doctor.

2. Appointment Rescheduling

Where possible, Unicare may allow an appointment to be rescheduled to another available date or time.

Rescheduling is subject to availability.

3. Consultation Fees

If a consultation fee has been paid in advance, eligibility for a refund may depend on:

• Whether the consultation has already taken place.
• The cancellation timing.
• The service purchased.
• The payment method.
• Any specific terms communicated at the time of booking.
• Applicable law.

A consultation that has already been provided may not be refundable except where required by applicable law or specifically approved by Unicare.

4. Promotional and Discounted Services

Promotional consultations, discounted services, free consultations and special offers may have separate terms.

Unless otherwise stated in the applicable offer, promotional benefits may not be exchangeable for cash and may not be refundable.

5. Medicine or Product Orders

Where Unicare facilitates the supply or delivery of medicines or other products, cancellation, return or refund eligibility may depend on:

• Whether the order has been processed.
• Whether the order has been dispatched.
• Product type.
• Applicable healthcare and pharmaceutical requirements.
• Product condition.
• Applicable law.

Certain healthcare products may not be eligible for return or refund once supplied or dispatched where return is legally restricted or inappropriate for safety reasons.

6. Damaged, Incorrect or Missing Items

If you receive an item that appears damaged, incorrect or incomplete, contact Unicare as soon as reasonably possible after delivery.

Please provide relevant order details and, where appropriate, photographs or other supporting information.

We will review the issue and determine the appropriate resolution in accordance with applicable law and the circumstances of the order.

7. Refund Processing

Where a refund is approved, it will generally be processed through the original payment method or another appropriate method.

The time required for the refund to appear in your account may depend on the payment provider, bank or payment gateway.

8. Payment Gateway Charges

Where permitted by law and disclosed at the time of payment, third-party payment processing charges may not be refundable.

9. Failed or Duplicate Payments

If your account is debited because of a technical error, failed transaction or duplicate payment, please contact us with the transaction details.

We will review the transaction and, where appropriate, arrange the applicable correction or refund.

10. How to Request a Cancellation or Refund

To request cancellation, rescheduling or a refund, contact us with:

• Full name
• Registered mobile number
• Appointment/order reference, if available
• Date of payment
• Amount paid
• Reason for the request
• Supporting information, where applicable

11. Review of Requests

Each request will be reviewed based on the applicable service terms, transaction details and applicable law.

Unicare reserves the right to request additional information necessary to verify a refund or cancellation request.

12. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time.

The updated version will be published on this page with a revised “Last Updated” date.